Frequently Asked Questions

Prices start at 200 MAD for a private van carrying up to 7 passengers and 300 MAD for a private bus or minibus carrying up to 18 passengers. Distant Palmeraie villas or apartments and other outlying addresses require a fixed quote.

Your driver waits outside arrivals holding a sign with your name and stays in contact with you on WhatsApp.

If the riad is in a car-free lane, drop-off is at the nearest point accessible by vehicle. Walking assistance and luggage carrying are not included.

When you provide a valid flight number, we use the latest flight information to adjust pickup according to the waiting policy and availability. If exceptional additional waiting unrelated to the flight is required, any applicable condition will be communicated and must be accepted before a charge is added.

Transfers are available at night. If a night pickup supplement applies, it is included in the total fixed price sent to you before confirmation. No additional night charge is added after you book.

Child and booster seats are free with advance request, subject to availability and confirmation. Please provide each child’s age when booking.

For most transfers, payment can be made in cash to the driver in MAD or EUR on arrival. The amount and currency are confirmed on WhatsApp before booking.

Private-driver service is available with or without fuel. Your quote states which option applies before confirmation.

Yes, that's generally possible: message us and we'll arrange a rate that excludes fuel, which you then cover yourself.

Yes. We provide a quote for the requested route; motorway tolls for trips outside Marrakech are paid by the client.

A full day covers up to 10 hours. If you would like to extend the service, the price for the additional time will be communicated and must be accepted before the extension begins.

An overnight itinerary may require accommodation for the driver. Before confirmation, your quote will clearly state whether it is included in the total price or must be arranged and paid for separately by you. No accommodation charge will be added after confirmation unless the itinerary changes.

Drivers know the city well and share tips, but licensed in-monument guiding can be arranged separately.

All our day trips are private: just your group, your driver and a flexible pace. The price is per vehicle, not per person.

Yes, every day trip includes pickup and drop-off at your hotel, riad or villa in Marrakech.

Unless your confirmed quote states otherwise, your day trip includes a private vehicle and driver, hotel or riad pickup and return, fuel, and the stops agreed in your itinerary. Meals, drinks, entrance tickets, local guides, optional activities, tips and personal expenses are not included.

Most trips start between 07:00 and 08:30 to make the most of the day and avoid the midday heat. We confirm the time on WhatsApp.

Absolutely, tell us where you'd like to go and we'll put together a private route and a fixed quote.

For quad, Agafay and the hot air balloon, round-trip hotel transfer within Marrakech is included. Cooking and pottery classes include transfer on request.

The published activity packages are priced per person. For the Agafay sunset dinner show, private return transport for groups of up to 18 is available on request; vans carry up to 7 passengers.

Yes. Tell us ages and any dietary needs when you book and we'll match you to the right option, including private sessions.

A day or two ahead is usually fine, but the balloon and Agafay evenings fill up: message us early in high season.

Airport transfers require no deposit and can be paid in cash to the driver in MAD or EUR. For tours, excursions and other services, a deposit may be requested case by case. The deposit, balance, payment dates, amount and currency are discussed during booking and must be accepted before confirmation.

There is no deposit for an airport transfer. For tours, excursions and other services, a deposit may be requested case by case and is discussed during booking before you confirm.

Yes. We confirm an exact price on WhatsApp before you book: it only changes if you change the details (route, date, vehicle, passengers).

You can cancel or reschedule an airport transfer, private driver service or day trip free of charge up to 24 hours before the agreed pickup or departure time.

Just message us on WhatsApp: date, time and pickup changes are usually free when requested in advance.

A charge may apply only when a driver, vehicle or third-party service has already been committed. Any non-refundable amount will be explained before your booking is confirmed.

A booking is considered a no-show when the driver is at the agreed pickup place and time but cannot locate or contact you after reasonable attempts by phone or WhatsApp. Any charge is limited to non-refundable costs explained before confirmation.

Send us a WhatsApp message with your booking details and we'll confirm the cancellation or change quickly.