Frequently Asked Questions

Your driver waits in the arrivals hall holding a sign with your name, and will also message you on WhatsApp.

Yes. If the riad is in a car-free lane, we drop you at the nearest accessible point and help with the short walk.

We track your flight and adjust the pickup time at no extra cost. The 60-minute free wait covers normal delays.

Yes, child and booster seats are free on request: just tell us ages when you book.

Most guests pay the driver in cash (MAD or EUR) on arrival. We confirm the fixed price on WhatsApp first.

Yes, for standard use within the Marrakech area. Out-of-city day trips are quoted with mileage included.

Yes, that's generally possible: message us and we'll arrange a rate that excludes fuel, which you then cover yourself.

Absolutely: Ourika, Ouzoud, Essaouira, Ouarzazate and more. We'll quote a fixed price for the route.

Typically 8–10 hours. Extra hours can be added on the day at a clear hourly rate.

Drivers know the city well and share tips, but licensed in-monument guiding can be arranged separately.

All our day trips are private: just your group, your driver and a flexible pace. The price is per vehicle, not per person.

Yes, every day trip includes pickup and drop-off at your hotel, riad or villa in Marrakech.

Lunch, drinks, site entrance fees and optional local guides are not included, so you only pay for what you choose.

Most trips start between 07:00 and 08:30 to make the most of the day and avoid the midday heat. We confirm the time on WhatsApp.

Absolutely, tell us where you'd like to go and we'll put together a private route and a fixed quote.

For quad, Agafay and the hot air balloon, round-trip hotel transfer within Marrakech is included. Cooking and pottery classes include transfer on request.

Most activities are priced per person. The Agafay sunset dinner show is the exception: it's priced per van (up to 8 people), which is great value for families and groups.

Yes. Tell us ages and any dietary needs when you book and we'll match you to the right option, including private sessions.

A day or two ahead is usually fine, but the balloon and Agafay evenings fill up: message us early in high season.

For most transfers and day trips, you pay your driver in cash on the day: MAD, EUR or USD are all accepted. For longer circuits we may agree a deposit and balance, explained clearly in advance.

No, nothing is charged online to book. You confirm everything on WhatsApp and pay your driver on the day.

Yes. We confirm an exact price on WhatsApp before you book: it only changes if you change the details (route, date, vehicle, passengers).

Airport transfers and day trips can generally be cancelled or rescheduled at no cost when you let us know well in advance, subject to availability.

Just message us on WhatsApp: date, time and pickup changes are usually free when requested in advance.

If the driver arrives on time and cannot reach you, or for very last-minute cancellations, a charge may apply to cover the driver's time.

Send us a WhatsApp message with your booking details and we'll confirm the cancellation or change quickly.