Cancellation Policy

We understand that travel plans can change. You can request a change or cancellation by contacting us on WhatsApp as early as possible.

Changes to your booking

Date, time and pickup changes are usually possible free of charge when requested in advance and subject to availability. Just message us and we will do our best to accommodate you.

Standard cancellation window

Airport transfers, private driver services and day trips can be cancelled or rescheduled free of charge up to 24 hours before the agreed pickup or departure time, subject to availability for any new date or time.

Cancellations less than 24 hours before departure

For cancellations requested less than 24 hours before the agreed pickup or departure time, a charge may apply only when a driver, vehicle or third-party service has already been committed. Any non-refundable amount will be explained to you before your booking is confirmed.

No-shows

A booking is considered a no-show when the driver is at the agreed pickup place and time but cannot locate or contact the customer after reasonable attempts by phone or WhatsApp. Any charge is limited to the non-refundable driver, vehicle or third-party costs explained before the booking was confirmed.

Tours, excursions and other services

Airport transfers require no deposit. Tours, excursions and other services may require a deposit on a case-by-case basis. During booking, the deposit amount, balance, payment dates and any amount that becomes non-refundable will be discussed with you. No deposit or non-refundable amount applies unless it has been clearly communicated and accepted before confirmation.

How to cancel

Simply send us a WhatsApp message with your booking details and we will confirm the cancellation or change quickly.

For any question about this page, contact us on WhatsApp at +212 6 18 30 82 59 or by email at contact@dunesiaholidays.com.